Scope of Application
1.1 These General Terms and Conditions (“Terms”) govern all contracts between DepKep (“Seller”) and its customers (“Client”) for goods and services offered on depkep.com, associated websites, and sales channels, unless otherwise agreed in writing.
1.2 By accessing DepKep’s websites or placing an order, the Client agrees to abide by these Terms. DepKep expressly rejects any additional or conflicting terms proposed by the Client.
1.3 Separate terms may apply for specific products or promotions, as indicated on the respective product pages.
Conclusion of Contract
2.1 Product listings on DepKep’s websites are invitations to treat, not offers. The Client submits an offer by completing the online order process. The contract is formed when DepKep accepts by confirming the order, delivering goods/services, or requesting payment.
2.2 During checkout, the Client can review and amend order details, delivery address, payment method, etc., before submitting the final order.
2.3 DepKep may accept payment via methods listed on the website, including PayPal. Additional PayPal terms also apply to the transaction: PayPal User Agreement
Cancellation
3.1 Consumers have the right to cancel orders for goods within 14 days without giving reasons. Exceptions apply for certain digital products and services, as specified in the model cancellation form provided during the order process.
3.2 The cancellation period begins when the goods are received or, for services, when the contract is concluded.
3.3 Consumers can use the model cancellation form on DepKep’s website, but any clear statement of intent to cancel is accepted.
Pricing and Payment
4.1 Prices on DepKep’s websites are inclusive of taxes, unless otherwise stated. Delivery costs are indicated before completing an order.
4.2 Payment is due immediately upon order, unless DepKep has granted an extended payment term in writing.
4.3 If PayPal is used, PayPal’s terms also apply to the transaction: PayPal User Agreement
Delivery
5.1 Physical goods are delivered to the address specified by the Client during the order process.
5.2 License keys for digital products are provided to the Client via email after DepKep has received full payment.
5.3 Estimated delivery dates are provided during checkout, but not guaranteed. DepKep is not liable for delays caused by shipping partners.
5.4 DepKep is not liable for unsuccessful deliveries caused by incorrect or invalid address information provided by the Client.
License Keys and Digital Products
6.1 License keys grant the Client a non-exclusive, non-transferable, perpetual right to use the associated digital product(s) as described on DepKep.com.
6.2 Usage rights initiate once DepKep has received full payment from the Client.
6.3 Clients may not reproduce, modify, distribute, or create derivative works from DepKep’s digital products without prior written consent.
Proprietary Rights
7.1 DepKep retains ownership of all goods until the Client has made full payment.
7.2 All intellectual property rights in DepKep’s products, content, and branding remain the sole property of DepKep.
Warranty
8.1 DepKep warrants that physical goods are free from defects in materials and workmanship at delivery. Refunds for physical goods are available within 7 days of delivery. See website for full warranty terms and claims process.
8.2 For digital products, DepKep warrants they will conform to descriptions on the website and be free from critical defects for 90 days post-purchase. Support details are provided with each product.
Campaign Vouchers
9.1 Campaign vouchers issued by DepKep can only be redeemed on DepKep.com as described in the voucher terms.
9.2 Vouchers are non-transferable and cannot be exchanged for cash. Only one voucher can be used per order.
Gift Vouchers
10.1 Gift voucher redemption, expiry, and other details are specified on the voucher itself and the DepKep website.
10.2 DepKep is not responsible for lost, stolen, or illegible vouchers. Vouchers cannot be replaced once redeemed.
Applicable Law
11.1 These Terms are governed by the laws of the United States. Any disputes shall be resolved by the courts of the State of New York.
Codes of Conduct
12.1 The Seller meets the quality standards “EHI certified Online Shop of the EHI Retail Institute GmbH”, which can be viewed at EHI Geprüfter Online-Shop.
12.2 The Seller meets the quality standards of Trusted Shops, which can be viewed at Trusted Shops Quality Criteria
Dispute Resolution
13.1 For disputes with DepKep, Clients may use the EU ODR platform at EU Online Dispute Resolution Platform.