At Depkep, we strive to ensure that our customers are completely satisfied with their purchases. We understand that purchasing digital goods can come with certain risks, and we are committed to providing a fair and transparent refund policy. Below are the details of our refund policy:
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, we offer a 30-day right to withdraw on all unused items. To be eligible for a refund, the following conditions must be met:
- The product must be unused and in its original condition.
- The request for a refund must be made within 30 days of the purchase date.
Non-Delivery of the Product
In some rare cases, due to mailing issues with your email provider or your own mail server, you may not receive a delivery email from us. If this occurs, please follow these steps:
- Check your spam or junk mail folder.
- Contact our support team via Whatsapp or email (support@depkep.com) for assistance.
Claims regarding such issues must be submitted to our Technical Support department within 30 days. If you do not contact us within this period, we will assume that you have successfully received and downloaded the product, and no further redress or refund for a “non-delivery” reason will be provided.
Major Defects
Although all our products are tested before release, unexpected errors can sometimes occur. If you encounter any major defects with your product, please follow these steps:
- Contact our Technical Support team immediately at support@depkep.com.
- Provide a detailed description of the issue, including any error messages you receive.
We reserve the right to rectify the error or defect within 12 hours. If the defect is confirmed and we are unable to correct it within 12 hours from the initial complaint, you may choose to receive a full refund or a complete replacement of the product.
Conditions for Refunds
Refunds will not be issued in the following cases:
- The product key has been used or activated.
- The request for a refund is made more than 30 days after the purchase date.
- The issue is not related to product defects or non-delivery (e.g., you changed your mind about the purchase).
How to Request a Refund
To request a refund, please contact our support team at support@depkep.com with the following information:
- Your order number.
- The email address used for the purchase.
- A detailed explanation of the issue.
Our support team will review your request and respond within 24 hours with further instructions.
Contact Us
If you have any questions about our refund policy or need assistance with your purchase, please do not hesitate to contact us:
- Email: support@depkep.com
- Web: Contact Page
- WhatsApp: Contact Us
Thank you for choosing Depkep. We value your business and are committed to providing you with the best possible service.
Best regards,
The Depkep Team